Exchange Policy

We want you to be completely satisfied with your purchase from Subhvastra.in. If, for any reason, you are not happy with your product, we offer a hassle-free exchange process. Please read our policy below for details:

1. Return: We don't take returns on items once sold.

2. Refunds: Refund is not available from our side, only exchange is available.

3. Exchange: Exchange within 7 days from the date of delivery of the parcel.

• If you wish to exchange your product for a different size or color, please contact our customer support to arrange the exchange.
• Exchanges are subject to product availability. If the desired item is not available, we will provide an alternative solution.
• If you have a size issue or want a different product in place of the previous one, mail us at Subhvastra@gmail.com within 7 days from the date of delivery of the parcel.

4. Damaged or Defective Items:

• If you receive a damaged or defective product, please contact our customer support within 7 days of receiving the item.
• We may request photos of the damaged or defective item to expedite the resolution process.
• We will offer a replacement for damaged or defective items.

5. Return Shipping:

• When returning an item, please use a trackable shipping service to ensure that the return is received. We cannot guarantee that we will receive your returned item without a tracking number.
• The customer is responsible for sending the parcel and the shipping cost unless the return is due to an error on our part.

6. Non-Returnable Items:

• Certain items, such as personalized or custom-made products, are non-returnable unless they are defective or damaged upon receipt.

7. Cancellation of Orders:

• Orders may be canceled within 12 hours of purchase by contacting our customer support. Once an order is shipped, it cannot be canceled.

If you have any questions or need further assistance regarding returns and exchanges, please contact our customer support. We are here to help!

Thank you for choosing Subhvastra.in